Ken Yarmosh – Product Strategist and Technology Connoisseur

Ken Yarmosh is a product strategist who helps organizations, businesses, VCs, and technology developers maximize their Internet and mobile investments.

The other day, my Facebook friend FaceTime'd me using FacePlant about Face Cash'ing the money he owed me. #
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Managing Digital Identity

Note: I wrote this post before Scoble, Steve Rubel, and others began a discussion on this exact topic. As it turns out, it seems people have been thinking about these ideas too, so I’m publishing these thoughts in advance of my originally planned date.

Do your professional colleagues know your home address? Do they have your home number? Are they part of your inner social circle?

For the most part, probably not.

That’s part of Rob Pegoraro’s point. Like many others, Rob has experienced an attempt by others to blend his professional and personal worlds. Suddenly, professional contacts have requested his “friendship” on his personal Facebook account. What to do? Friend? Not?

twofaces Due to anonymity and other factors, historically, the web has fostered a strange environment. People run wild with fake online identities. People believe the web is a vacuum, one where they can do whatever they want without being caught. But that is not what we are talking about here.

In the world that Rob and many others are beginning to experience, professional is personal and personal is professional. Context no longer exists. You don’t dress, speak, and act one way with your friends and another with your clients and colleagues. Your private life is still part of your “personal brand” and you aren’t allowed to “hide anything anymore.”

The call for “transparency,” for some reason, is being requested beyond business. Proponents of the idea aren’t just asking that large organizations like Microsoft, Ford Motor Company, or even the government embrace notions of transparency. They seek all individuals to live a transparent life, to let their personal lives and personal laundry hang proudly in the public forum.

While this paradigm is being pushed through on the web, the norms being challenged — context in culture and society — have always existed in the real world. Context and contextual relationships have had little to do with secrecy or not being comfortable with oneself. They have existed, for the most part, to promote professionalism, decency, tact, order, and self-control.

The web should not be the harbinger for a new societal order, whereby our personal lives are our professional lives and vice-versa. While many people often idolize pop stars, they would not trade all the money in the world for the one thing these icons no longer posses: privacy.

There’s a difference between secrecy and privacy. Secrecy is concealment. Privacy is seclusion. The former denotes the need to hide something. The latter represents the want to be unobserved.

Context can exist on the web. There’s nothing wrong about wanting privacy. There’s nothing wrong with rejecting professional contacts on a personal social network profile like Facebook.

Managing digital identity is only in its infancy but it is a choice that people will have to make. What to do? Friend? Not? Don’t allow the transparency paradigm to rule your professional and personal life.

Original Concluding Note: For a different take on the issue, read Geoff Livingston’s Friends, Followers, and Openness. One observation: I agree with much of what Geoff writes but not in the sense of a singular (professional and personal) digital identity. For the most part, I have no problem accepting “friends” or “followers” in my professional digital world.

Razoo Speed Granting – Good Doesn’t Go on Vacation

Razoo is a niche social network, still in beta, aiming to be the platform for social good. It joins a growing number of other socially conscious network-based sites, including Care2. For a round-up and some commentary on those, check out a post by Ogilvy blogger Qui Diaz

image Back in June, I attended Razoo’s public unveiling party at the very hip Play Lounge in Washington D.C. That’s the first time I heard the phrase “speed granting” and saw it in action. The idea behind speed granting is simple yet effective: present your proposal for a specific cause (e.g., breast cancer research) and convince others to vote for it. The winner receives a grant (i.e., dollar bills) to support their cause, organization, idea, etc.

Razoo’s running a new grant right now called “Good Doesn’t Go on Vacation” and the leading vote getter takes home $1000. Besides the fact that I love the truth behind this grant’s name, one of the coolest parts about Razoo’s Speed Granting (besides getting money for a cause you support) is that it exists in the world of Facebook Apps.

You only need to add the Razoo Speed Granting application and then vote. That’s it. That’s an easy way to make a difference!

image

I voted for Invisible Children, which is a cause I’ve known about and supported over the last year. I’m trying to recruit others for it, so if you are interested in supporting it too, please use this URL. This latest round of speed granting ends at 11:59 PM E.T. on Friday, August 31, so get going!

Disclaimer: Razoo is a client of Viget Labs but I’ve had limited involvement on the project.

Search Engine Deoptimization

I now present to you an alternative view of SED…Search Engine Deoptimization. And yes, you read the title right. Please don’t excommunicate me from the web community. I promise…I’ll be good (well, maybe not).

Sometimes there are cases where search engine optimization can really bite you in the butt (ouch, that hurts). An optimized site can bring you unexpected and unwanted traffic (e.g., bad press of an executive). It can even bring you expected but unvaluable traffic (keep reading).

Case and point. I always lead product / service reviews (especially when they are new and no one has written about them) with product / service names. Because I have a pretty strong PageRank and a decent number of inbound links, it means I get into the search engines and often receive traffic from searches.

One such example was my review of Project Playlist. For a long time, I was the #2 or #3 result for the the query “project playlist.” Since February, I’ve received approximately 13% of all my traffic from people querying “project playlist.”

But guess what? These visitors were a waste of my bandwidth and time. I no longer wanted them here. They stayed on my site for about 16 seconds on average. They barely looked at anything else. They weren’t subscribing to my RSS feed.

Not that I had to but I did a quick check and did not see any backlinks from Google, Yahoo!, or Technorati. I decided to de-optimize my post on Project Playlist. I changed the post title by removing “Project Playlist” from it. I changed the post URL and removed the “project-playlist” part of it. I also unlinked the phrase ”Project Playlist,” which linked to their website.

Three weeks after my deoptimization, my numbers are looking much better. For starters, that’s because my Project Playlist post dropped to mid page two on the Goog. My overall bounce rate has decreased by 6.5%, the average visitor time on my site has increased by 18%, and my pages / visit have increased by 13%. To be fair, my overall site and search traffic is down — but I expected that.

RIP parasitic Project Playlist web visitors…and good riddance. Long live SED.

Web Analytics – An Hour a Day

In the ye olde days of web analytics, Internet marketers spoke about hits and pageviews. The web has changed, however, and the metrics to measure success are evolving (not dead…yet). Enter Avinash Kaushik, the proclaimer and educator of what analytics should be — and at an hour a day.

image Avinash hits home an important fact. Web analytics cannot be viewed as simple clickstream data (the what); you’ve got to dig deeper to understand the why behind visitor activity on your site. That requires qualitative behavior analysis. As he writes, “Combining the what (quantitative) with the why (qualitative) can be exponentially powerful.”

The paradigm Avinash presents is a comprehensive view of the web by looking at action plus motivation. That occurs by hearing from visitors through more direct and active methods such as surveys or more passively through A / B testing. Analyzing that information alongside more traditional web data helps you understand why visitors take certain actions on your site.

That’s a neat little framework — his Trinity mindset. But we must not forget Avinash’s ultimate goal — to achieve better results on the web. More leads, higher conversion rates, and greater revenue; these are just some of the real metrics for measuring website effectiveness (especially from an executive perspective).

On a related note, congrats to Avinash and his colleagues for launching Market Motive, a new Internet marketing company focused on Internet marketing coaching and execution.

Unplug.ME

I’ve written about being unplugged and offline in the past. I feel the need to re-iterate and expound briefly on these thoughts because “in the moment sharing” (i.e., Twitter) did not exist and social networks had not yet reached the attention they now receive.

In a world of absolute connectivity — mobile cell phones, 24-7 cable news, and instant access Internet – we somehow feel the need to absolutely always be connected. What we are connected to is a problem in itself. A point in Andrew Keen’s book is that he believes WE (i.e., our own social circles and the virtual communities we belong to) are becoming news to ourselves. In doing so, we become wrapped up in worlds we create; we often create mindless, unintellectual worlds closed to viewpoints other than our own. But I digress.

Always on connectivity seems to create a strange predilection to always know (“know” is relative to the thought above because the quality of what we “know” is questionable). For example, a mobile phone compels us to always be available or at least sets the expectation that we always should be. Friends and family become frustrated when they cannot immediately reach us, even in non-emergency situations, they call us several times in-a-row or quickly remind us that we did not call them back in a day’s time.

The immediacy of the Internet often pushes us to “click” before we think. The blogosphere thrives on one-minute punditry. Reflection is frowned upon or at least not rewarded.

What happens when we live in a world that consists of the “now” only? What happens when our lives are filled with constant noise but no signal? We fail to filter. We become a reflection of that, which we consume.

About Ken Yarmosh

Hi. I'm your host Ken Yarmosh, a product guy, O'Reilly author, and technology connoisseur based in the DC area. I've been writing here since 2005 with a focus on startups, product strategy, interactive marketing, mobile, and more generally, digital technology's impact on business, life, and culture.
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